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Crestview Cadillac Customer Comments December 2011
Your service staff is amazing. From the minute I pull up, until the minute I drive away, I am always well informed, treated with respect, thanked and always know my vehicle is in good hands... JD Macias is amazing...Actually, all of your staff is....even the ones behind the scenes...I have never taken my Cadillac anywhere else and never will. Thank you for always providing me with excellent service... Cynthia and Family
Crestview Cadillac's customer service is second to none!!! Out rolls the red carpet and watch out here comes the VIP treatment! Every department is on their A game. Thanks Crestview for taking such good care of my Cadi. : (Yanin Cordova)
Great excellent service!!! I will always bring my vehicles to this location. (Debbie Stampley)
I was amazed of the service provided by your dealership. When I buy a new car I will definately consider buying my next vehicle with Crestview. (Kenneth Bell)
Wayne was wonderful, and I really appreciate all his help!! (Robert Wright)
We buy Cadillacs and continue going to Crestview because of the exceptional service by Wayne. (Angela Turner)
I really appreciated the quick attention given my car. I also appreciated, that you took the time to wash and vacuum my car before it was returned to me. Thank you! (Nancy Boal)
All of the staff that I came in contact with were helpful and friendly. (Lincoln Fortson)
When I drive in, I'm always secure in the knowledge that Steve will take care of the car's service needs. We've been with Crestview for 20+ years same satisfaction. And, I love my CTS!!!! (Norma Finch)
I love love love Crestview and all their employees. I've owned many makes of cars through the years and I have NEVER been treated the way Crestview treats me. They always go above and beyond with their customer service. That is why I have owned 3 Cadillacs all purchased from Crestview!!! (Christine McBurney)
I have bought several cars here and have always come back when we were ready to purchase a new car. The sales staff have always been very cordial, as well as the service staff. (Richard Paulus)
I am very very pleased with the courteous service i received from JD and Ernesto. i will definitely return. (Yesenia Chavez)
They have the best customer service. (Judy DePhilips)
They did a great job fixing my Truck!!!!! Thank You very much Terry Wilensky!!!!!!
Very happy with Steve that works in service dept, Very helpful and always there to take care of anything I nneed for my 2011 CTS. (James Pirlo)
Great service all around. Wonderful dealership. (Christopher Deetz)
Wayne delivered excellent customer service!!! From the minute I arrived to the minute I left, the entire staff was wonderful!!! I know when I'm there that my vehicle is in great hands! (Yanin Cordova)
My car has never driven as good as it does now. All the way back to the first time I drove this car (on the test drive) it has pulled to the left. I took my car to Crestview for a lubrication service. They performed a vehicle inspection also. With their 'magic' touch the car doesn't pull any more. The next day I drove to Arizona. The car drove absolutely perfect. No fighting the steering wheel. I love this service department, they have always done a exceptional work for me. (Jim Marr)
Every time I bring my vehicle in for service, Wayne helps me an is always so helpful!!! (Janel Castellanos)
I can always trust Wayne to take care of things. I don't worry about my car or the attention it needs. He takes great care of me. Steve in body shop was great. Very attentive and kept me updated with the insurance work done. (West Coast Lockwasher Co.)
My brand loyalty to GM products is due in part to my high level of comfort in relying on Crestview Cadillac's service department for reliable repairs and service. I would lose that if I bought a (non-GM vehicle... (Mark Slocum)
Crestview Cadillac Customer Comments August 2011
As a Crestview costume for several years, the service we have received has always been optimum. Both Steve on the service line along with Steve in the body shop have taken care of us better then "ANY" dealer we have every used. As for the sales floor C.J. is the greatist! All should be commended for their loyalty, dedication, curtsy, and professionalism. Crestview Cadillac will always be #1 in our book! Leo & Olivia Rodriguez
Always fine service. Thank you to J.D. (Thomas Boschma)
Appreciated the warm welcome and keeping me updated on when my vehicle would be available. (Tommy Sorensen)
J.D. Macias is terrific. (Pricco DTD)
Love Crestview Cadillac!!! (Yanin Cordova)
Wayne Bristol has a great attitude towards the level of service that Crestview provides its customers. Very precise in explaining what will be done, and when your vehicle will be delivered to you. Always a pleasure. (Pedro Perea)
Mr. Wayne Bristol service consultant, he is outstanding. Completely Satisfied. (Rudolph Obad)
Yes thank you Wayne for being a great service advisor. (Jerry Cardenas)
Excellent Service, especially my consultant Steve. (Bishop Serapion)
Its outstanding great people working there. (Rudolph Obad)
Crestview always exceeds my expectations. (Darla Friel)
I only got my car detailed on this visit. But they did a wonderful job and always does a wonderful job detailing my car. I wouldn't take my car anywhere else for detail. (Carl Wade)
Very Professional and efficient, as always. (Richard Bullock)
Wayne at Crestview Cadillac is ALWAYS courteous, professional, prompt, and thorough. When I drove up he had a loaner car waiting for me, called to tell me what he found that needed repairs and made sure that my car was ready and clean when I came to pick it up. Of all of the vehicles that I have had over the years, I have never had this caliber of customer service. A + Crestview!!!! (Julie Basmadjian)
Wayne Bristol is always friendly and takes care of everything that is requested of him. (Robert Sanders)
Crestview is great. JD Macias always takes care of me. (Michael Doman)
JD in service and David Boles our sales guy were terrific. The finance/paperwork personnel (forgot their names but both females) were extremely patient and courteous to us throughout our time there. We would never consider buying from or getting our vehicles serviced from another dealership because of the people working at Crestview. (Jorge Gomez)
With regard to Crestview Cadillac, if there was a rating better than "completely satisfied", I would have used it for several answers. I have not dealt with a better dealership. They are one of the main reasons I bought my 2008 CTS at the end of its lease. (Richard Bersch)
Glad to have purchased my vehicle at this dealership. (Jose Ottman)
They bend over backwards to help. Wayne Bristol is always polite & willing to help. (Howard Baxter)
How do you say perfect? Ms. Quayle is just the best! I couldn't have had a better experience!! Why can't all business transactions be like this with people who care and are professional! (Charles Sebesta)
I tell all my friends and people that have GM product that Crestview Cadillac is the place to take their car. Thank you all for your wonderful service!! (Janet Salac)
The service department at Crestview is excellent. (Vito Ciaravino)
I am always EXTREMELY satisfied with the service dept and my advisor Steve Steinbacher and recently with Steve from Body Shop and with the cashiers who are amazing! If it weren't for my advisor I would not be at Crestview Cadillac. I originally tried to purchase my vehicle from sales and dealt with rudeness and people who were overcharging. I came to Crestview Service remembering that our last vehicle I had Steve Steinbacher who was awesome, friendly, quick, helpful, and made my experience wonderful! Thank you for having such a wonderful service technician! (Ceclia Rodriguez)
Crestview is the place we buy, as of this Lease it's the 6th car for them.
Mark Coleman
Crestview Cadillac continues to shine in a world where customer service has fallen by the wayside. Top Drawer as usual. Wayne is a perfect ambassador of the marquee and dealership.
Darla Friel
My contact consultant Wayne Bristol is a wonderful guide through whatever needs to be done. He is completely trustworthy and certainly knows his subject matter completely.
Virgil Farnsworth
No recommendations...you're "perfect". Love coming there. Thanks for all your help and service.
Madeline Beber
The entire staff at Crestview Cadillac are great. The operator rarely lets the phone ring more than once, and is always pleasant she sets the stage for the rest of the group. All of the men are friendly like JD, Steve, Wayne, they deserve mention for the fine job that they perform. Sincerely,
Ernest S. De Pass
C J QUAIL IS AN EXCELLENT PERSON SHE SOLD ME MY NEW 2004 DHS ALSO.WOULD RECOMMEND CRESTVIEW CADILLAC TO ALL MYFRIENDS AND FAMILY.
Earl Owen
Crestview Cadillac makes the customer feel comfortable and warm from the time the dealership answer the phone and all of the personnel greet the clients with smiles and complementary comments.
Ernest S. De Pass Diamond Bar, Ca
I'm glad they were able to do a same day appointment late which was near the service closing time and able to complete all services promised and deliver me a clean vehicle where another dealership which is closer to my home couldn't do or attempt a same day appointment. I'm very satisfied with Crestview Cadillac.
Steven Vides
It’s always a great visit. Thanks, I'm very happy with Crestview Cadillac!
Bob Crocker
Great service staff and I will sways take my CTS to this dealer to get serviced!
Henry Mendoza
Monique Cisneros was extremely lovely and professional. I loved that she came to my home to explain all of the features that the SRX offered (e.g. navigation, bluetooth, music box etc.). I have a few friends who are thinking about purchasing a SRX and when they do, I will bring them to Crestview Cadillac.
Elizabeth Dichirico
We have purchased all our cars from Crestview from the same sales person. We appreciate all the service that Steve in the service department has given to us. It is because of him we continually have all our service done at Crestview.
Paul Hatch
Sales person and finance dept were great. Thank you so much
Ganna Freiberg
Steve is very professional and very helpful. Steve is "The Best" ! Thank You
Elizabeth Norton
A-1 customer service like always!!! Thank you Steve in the service center. Welcome greet from Wayne, like always!!! Love that dealer and all the staff!!!!!
Yanin Cordova
I have a 2007 Escalade and a 2010 CTS Crestview services both of them. I am always extremely pleased with the service. Ginger for sales and JD for Service. This was my first experience with the body shop and they were great too.
Susan Tyra
Wayne Bristol is the best service consultant, he fellows through completed with everything. Very satisfied with him.
Rudolph Obad
Crestview Cadillac has somehow figured out how to do it right. I have called for assistance, purchased parts and had my vehicle serviced numerous times and have always been treated with respect and professionalism. I feel a sense of loyalty to Crestview, and will continue to have my vehicle serviced at their facility and will purchase my next Cadillac at Crestview.
William Siegl
The car was return in better condition than I expected. They fix some small things which I had not mentioned. The car now drives like the day I purchased it. They checked the tires and fixed a small item on the dash. Could not have ask for more then I received from them. GM should be proud of the service given by Crestview CAD. I also wrote an E mail to Crestview about the very good service.
Ken Wogomon
We ALWAYS take our Cadillac vehicles to Crestview for service because the staff is SO amazing!! My whole family has purchased Cadillacs for many years from the same salesperson at Crestview, Ginger, because she is practically part of the family. We take our vehicles to Steve and Wayne in the service department because they take such great care of us and our cars! We will never go anywhere else as long as Crestview is around and our favorite people are there! Thanks so much!
Amy Orgliano
My service tech Wayne is wonderful, he keeps me informed and always checks anything out that I maybe questioning you need more employees like him.
Irene Reyes
Wayne Bristol provided excellent customer service.
Mario Roldan
No matter when I come for service J D Macias is available and takes care of our needs fast and efficiently.
Voncella Nairn
JD IS ALWAYS VERY HELPFUL.. HE IS ONE OF THE MAJOR REASONS WHY I CONTINUE TO SERVICE MY CAR AT CREST VIEW.
Maricela Ruiz
Always satisfied. (John Barbieri
GREAT SERVICE. STEVE IS GREAT. IN ALL THE YEARS THIS IS THE BEST DEALERSHIP I HAVE BEEN TO.
Harry Shuster
I will continue to use this dealership and highly recommend it, especially Mr. Steven Steinbacher, service dept. representative.
Francisco Gomez
Best Dealership and Service that I have ever experienced in over 50 years of car buying and service.
Roger Cox
CJ and Joline were extremely kind and helpful with my purchase I hope they are with Crestview for my next purchase I definitely want them to take care of me.
Joseph Alago
Crestview and Wayne Bristol are the best!
Marllyn Lemus
Crestview Cadillac is the greatest dealership I have ever dealt with.
Gale Dwyer
Very professional dealership!
Michael Carroll
Completely enjoy the service people at Crestview.
Stanley Fredericks
Steve makes the service department look great!!!
Alecia Balich
Very Happy with overall sale. David Boles did a great job. I would go back to him again.
Steven Leffler
We thank you for your exceptional Collision Center service!
Barbara Alvarez
I had a great experience and I will come back for future work on my car! Thank you.
Randy Graham
I enjoyed my sales rep and finance manager. They were very professional and helpful, I would do business with them again.
Alonzo Duncan
Wayne has always been wonderful about making sure that my CTS are running well. The rest of the staff is always courteous too.
Russell Wojcik
JD is the best. Always they’re for the customer.
Karl Pearson
I wish I could get this kind of service out of my local dealer in San Diego. This was my second visit and I'm very impressed with their professionalism and skills in quickly resolving my problems. My service rep Steve is just great.
Scott Anderson
Steve, the service writer is great. I'm looking forward for something to break so that I can come back to Crestview again.
John May
Katrina and your entire staff were extremely helpful! Also want to thank your shuttle driver. I was more than pleased. Thank you
Bob Hunter
Our sales person CJ is just the very best! This is the second car we have purchased from her and the service has not changed in 3 years. She took her time and explained everything in detail. Your finance person Beverly was great to work with very knowledgeable about the financing available to us. Great experience and we will let everyone we know about the excellent service at Crestview. Even the other sales associates were friendly and helpful.
Dudley Tyler
NEVER ANY PROBLEM. ALWAYS VERY HAPPY WITH THE SERVICE. WAYNE IS THE BEST.
Kirk Nicholson
The car was purchased at the Crestview location. I live about 20 miles away from the Crestview dealer. I have taken the car to other nearby Cadillac service locations and did not receive the same customer services as I have always received at the Crestview location. I prefer to drive 20 miles to get good services. I am completely satisfied with the good customer services especially, with the advisors. I highly recommend this dealer to other Cadillac owners. Thank you,
Carlos Gomez
The time to repair was less then the estimate. My husband was in and out before he could finish his coffee.
Susan Kirsch
I am completely satisfied with all Crestview Cadillac's sales and service personnel that I have had contact with. Crestview Cadillac is an outstanding organization in my opinion. In my years I have purchased new cars in 1957, 1961, 1972, 1973, 1974, and near new 1987, 1998, 2001. Of all the dealers I have experienced, Crestview is #1.
Gale Dwyer
J.D. always takes care of our needs. He's just a wonderful person.
Voncella Nairn
Always excellent service! Wayne Bristol continues to deliver all that he promises and he is the main reason in addition to the overall staff, that I am a highly satisfied customer. Keep up the good work!!!!
Audwin McCoy
Everyone is always pleasant courteous and professional.
Carlos Hernandez
J.D. was extremely helpful and professional. He did everything possible to resolve my problem and I will only deal with him and Crestview in the future.
Edward Reiley
I have always had excellent service from Crestview Cadillac. Steve Steinbacher always takes care of my auto needs with the utmost professionalism. Keep up the good work.
Celia Cereceres
All the staff is always ready to assist however they can, especially in the service bays. JD is my favorite - always a smile & very helpful with whatever the reason for my visit.
Sandra Graves
Steve S. in your service department keeps us coming back. He is helpful, friendly, and knowledgeable.
William McMillan
Crestview gives us the best service ever from our salesman Richard Nign to our service guy Steve. We're a customer for life.
Robert Cameron
I think they take the extra steps to make the customer happy and completing their work. I cannot say enough for the Service Consultant Wayne Bristol. He is a joy to deal with and is an extreme asset to your organization.
H. D. Baxter
We continue to be very pleased with the service and treatment we receive from Crestview Cadillac.
Richard Layton
Thanks for the speedy fix and the reasonable price.
We continue to be very satisfied with the service we receive at Crestview Cadillac. The staff at Crestview has always been very good to work with and we would like to mention especially.
J. D. Macias
As always, I received top friendly service. That's why I keep coming back.
Joann Craig
Crestview Cadillac has provided excellent service from the very moment we bought the car from them I have never had a problem they could not quickly take care of, and the demeanor of the members of the service department with clients is totally above reproach My only regret is that I didn't begin dealing with them years ago.
Mildred Farnsworth
PERFECT. I GOT EXACTLY WHAT I WANTED ALL THE WAY AROUND. IM SO HAPPY I WENT TO CRESTVIEW CADILLAC.
The reason why I keep on going to Crestview Cadillac is because of great custumer service I get from JD.
The people at the dealership always go above and beyond to make sure you are being serviced. I was impressed how all departments worked together to get the vehicle fixed and serviced within the time frame that was allotted. Thank you to the parts dept., the service dept. and recently installed blue tooth staff.
Dena Rodriguez
Steve Steinbacher is great. Best person i've personally dealt with regarding any vehicle servicing.
As always, my car was more than taken care of and everything that needed fixing was handled beautifully!! Thanks
Wayne is what customer service should always be like. It is a pleasure to do business with Crestview because of him. I appreciated the standard of service he upholds on a constant basis. Thank you!
All the staff including dispatch and cashier's desk are very nice and helpful. My service advisor, Steve Steinbacher is simply wonderful, he always takes care of what is needed in a very nice manner.
Crestview Cadillac has been my choice of dealership since 1998. My husband & I both drive Cadillac's purchased from Crestview. The owner, sales and service people are the "BEST"!!! Thanks, Scott Allen, John Jarrosiak, Wayne & Steve ... Chris & I appreciate your attention to detail.
Norbert Jopanda did an excellent job representing Crestview Cadillac and the Cadillac brand. He outperformed another Cadillac dealer who had the first opportunity to earn my business. I have already recommended Crestview Cadillac to several of my business friends.
I am totally satisfied with Crestview Cadillac. They go the extra mile to make sure we are taken care of that is why I bought my second Cadillac there. I am not sure what else they could do to improve. Maybe stay open 24/7. Just kidding.They are the best including Richard Nign and the service consultant Steve Steinbacher.
Ginger Diaz is my Sales Consultant & she is “Tops” – extremely knowledgeable & so very helpful!!!
I want to salute your body shop for doing a very good job of restoring my '08 CTS after a recent incident. Their work looks magnificent!!!
The experience at crestview has been the best . They put a whole different view in my mind of dealership purchasing. I have purchased several vehiceles in my lifetime and the experience I got here was the best. Ginger (my sales associate ),the managers and financing made it very pleasurable. I would recommend anyone looking at Cadillac's vehicles to purchase here.Thank you very much.
Gabriel Martinez.
Ginger in sales, and Beverly in Finance were wonderful. Couldn't have had better treatment.
Alan & Betty Exton
Mr. Nign was the greatest salesperson we have ever dealt with. Thank you Mr. Nign.
It was the greatest car buying experience I have ever had. If they are not number 1 dealership, they should be. The whole staff was great, especially Vicki.
The associates at Crestview are top notch. They generated excellent service, I have highly recommended Crestview Cadillac. I wouldn't dream of going anywhere else. Thanks!!!
Everyone from the receptionist up are extremely kind & courteous to our family. C.J. J.D. etc.
I just want to thank JD, who has been my service rep almost exclusively since I first purchased my car. He is the Best. I have so much confidence in him. Everyone always tells me " I get ripped off" taking my car to the dealer, but as long as JD is there, I know that is not true. I have no intention on taking my car anywhere else now.
Sincerely,
Pauline Benavides
I have nothing but the utmost praise for Steve S. in the Crestview service dept. and the techs that work on my vehicle. This is the first time in my 13 years of owning vehicles (everything from Ford to Dodge to Honda and more!) that I have not dreaded taking my car in for service. Not only that, but it's the FIRST time I have gone in and mentioned a potential problem with the car and been taken seriously to the point that the problem is fixed!!! I will never go to another dealer or own another vehicle that is NOT a Cadillac because I love this dealer and the people there so much :) (This has been written in all seriousness and I can't use enough positive adjectives to describe the experience I've had thus far) Thanks so much!!
Sincerely,
Amy Orgliano
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